Course Content:

Managing Stress and Anxiety Effectively:

This session will help delegates to consider the impact of their stress responses and work through a ten-point plan to help them manage stressful situations constructively.

Content includes:

· The effects of stress and potential impact on your wellbeing

· Your stress tolerance and how can it change

· Managing stress and anxiety – a ten-point plan

· How to stop self-sabotage behaviours – understanding the cycle of social anxiety

· Language and behaviour to manage stress and anxiety effectively

Building Resilience to Support Wellbeing and a Positive Mindset:

This session gives delegates an opportunity to re-connect with their strengths and to consider whether limiting beliefs might be holding them back from success.

Content includes:

·      What does good resilience look like? Beware the ‘shoulds’!

·      Recognising and managing the impacts to your resilience – Automatic Negative Thoughts

· Reconnecting with your strengths

· Limiting and enabling beliefs

· Reinforcing the positives

· Five ways to find your wellbeing solutions

· Resilience planning

Effective Communication and Behaviour:

This session will include a practical exercise to support Managers to practice their skills in a safe environment.

Content includes:

· Communicating effectively with others

-  Passive, passive-aggressive, aggressive and assertive communication styles

· Communicating with influence

· Assertive language and behaviour to support success

· Practice, observation and feedback

· Psychological approaches to support understanding

 Managing Your Team Effectively to Achieve Positive Outcomes:

In this session delegates can consider ways in which the expectations of performance, behaviour and attendance can be defined to support their communication and management of the team; to balance their own work and management responsibilities, and manage conversations to achieve positive outcomes.

Content includes:

· Defining expectations of performance, behaviour and attendance

· A balance between developmental and positive feedback

· Communicating to manage your time assertively and effectively

· Managing conversations to achieve positive outcomes

· Managing legacy issues effectively

· The power of team meetings

· The value of equality, kindness and compassion

Delivery is available online or face-to-face for delegates from a single Employer.